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We're here to help with any questions about our products, orders, or processes
At Phoran, we believe in transparency and open communication. Whether you have questions about our traditional methods, need help with an order, or want to share feedback, we'd love to hear from you.
How Can We Help?
Email Us
For general inquiries, product questions, or feedback
phoranmasala.@gmail.comWe typically respond within 24 hours
Order Support
Questions about your order, shipping, or delivery
phoranmasala.@gmail.comInclude your order number for faster assistance
Wholesale & B2B
Interested in bulk orders or partnerships
phoranmasala.@gmail.comLet's discuss custom solutions for your business
Frequently Asked Questions
๐ฌ Are your masalas really 100% pure with no adulteration?
Absolutely. We use zero fillers, zero additives, and zero artificial colors. Just pure, premium spices ground fresh in small batches.ย Learn more about our process โ
๐ฆ What is your shipping policy?
We ship across India with standard delivery times of 3-7 business days depending on your location. All orders are carefully packed to preserve freshness. Free shipping on orders above โน500.
๐ What is your return/refund policy?
We stand behind our quality. If you're not satisfied with your purchase, contact us within 7 days of delivery and we'll make it right. Your satisfaction is our priority.
โฐ How long do your masalas stay fresh?
Our masalas have a shelf life of 12 months from the date of manufacture when stored properly. Thanks to our zip-lock packaging, they stay fresh and aromatic from first use to last. Store in a cool, dry place away from direct sunlight.
๐ณ How do I use your masalas? Do you have recipes?
Each masala comes with usage suggestions, and we have detailed recipe ideas and heritage stories on our website. Explore our recipes โ You can also check our blog for cooking tips and authentic regional recipes.
๐พ Where do you source your spices from?
We source premium quality spices from trusted suppliers across India, prioritizing quality and authenticity over cost. Each spice is selected for its purity, aroma, and flavor profile to ensure our masalas deliver restaurant-quality results.
Still Have Questions?
We believe in complete transparency. If you'd like to know more about our sourcing, testing procedures, traditional methods, or anything else, we're here to answer.
Email Us NowBusiness Hours
Monday - Saturday: 9:00 AM - 6:00 PM IST
Sunday: Closed
We respond to all emails within 24 hours during business days
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