Return & Cancellation Policy
Introduction
At Phoran Masala, we are committed to providing our customers with the highest quality natural and organic Indian masalas. Your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, our Return & Cancellation Policy is here to help.
Return Policy
We accept returns under the following conditions:
1. Eligibility for Returns:
- Items must be unused, unopened, and in their original packaging.
- Returns must be initiated within 14 days of the delivery date.
- Perishable goods such as food items cannot be returned.
2. Return Process:
- Contact our customer service team at support@phoranmasala.com or call [Your Contact Number] to initiate a return.
- Provide your order number, the reason for the return, and any supporting photos if applicable.
- Once your return is approved, you will receive instructions on how to ship the items back to us.
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or damaged item).
3. Refunds:
- Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Cancellation Policy
We understand that sometimes you may need to cancel your order. Our cancellation policy is as follows:
1. Order Cancellation:
- Orders can be cancelled within 24 hours of placement for a full refund.
- To cancel your order, please contact our customer service team at support@phoranmasala.com or call 99301815182 with your order number and reason for cancellation.
- Orders that have already been shipped cannot be cancelled. In such cases, you may follow our return policy.
Damaged or Defective Items
We strive to ensure that your products arrive in perfect condition. If you receive a damaged or defective item, please follow these steps:
1. Report the Issue:
- Contact our customer service team within 48 hours of receiving the damaged or defective item.
- Provide your order number, details of the issue, and any supporting photos.
2. Resolution:
- We will work with you to resolve the issue promptly, which may include sending a replacement or issuing a refund.
Contact Us
If you have any questions or need further assistance with returns or cancellations, please contact us at:
Phoran
Email: support@phoranmasala.com
Phone: 99301815182
Thank you for shopping with Phoran Masala. We value your business and are dedicated to ensuring your satisfaction with every purchase.
Is there anything specific you'd like to add or modify in this Return & Cancellation Policy?
At Phoran Masala, we are committed to providing our customers with the highest quality natural and organic Indian masalas. Your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, our Return & Cancellation Policy is here to help.
Return Policy
We accept returns under the following conditions:
1. Eligibility for Returns:
- Items must be unused, unopened, and in their original packaging.
- Returns must be initiated within 14 days of the delivery date.
- Perishable goods such as food items cannot be returned.
2. Return Process:
- Contact our customer service team at support@phoranmasala.com or call [Your Contact Number] to initiate a return.
- Provide your order number, the reason for the return, and any supporting photos if applicable.
- Once your return is approved, you will receive instructions on how to ship the items back to us.
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or damaged item).
3. Refunds:
- Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Cancellation Policy
We understand that sometimes you may need to cancel your order. Our cancellation policy is as follows:
1. Order Cancellation:
- Orders can be cancelled within 24 hours of placement for a full refund.
- To cancel your order, please contact our customer service team at support@phoranmasala.com or call 99301815182 with your order number and reason for cancellation.
- Orders that have already been shipped cannot be cancelled. In such cases, you may follow our return policy.
Damaged or Defective Items
We strive to ensure that your products arrive in perfect condition. If you receive a damaged or defective item, please follow these steps:
1. Report the Issue:
- Contact our customer service team within 48 hours of receiving the damaged or defective item.
- Provide your order number, details of the issue, and any supporting photos.
2. Resolution:
- We will work with you to resolve the issue promptly, which may include sending a replacement or issuing a refund.
Contact Us
If you have any questions or need further assistance with returns or cancellations, please contact us at:
Phoran
Email: support@phoranmasala.com
Phone: 99301815182
Thank you for shopping with Phoran Masala. We value your business and are dedicated to ensuring your satisfaction with every purchase.
Is there anything specific you'd like to add or modify in this Return & Cancellation Policy?